Faulty items / incorrect items

You are entitled to a refund, replacement, or repair if an item:

• is faulty, unsafe or broken upon unboxing,
• is significantly different from what was shown/advertised, or
• you receive the wrong item.

Change of mind

We MAY offer refunds for change-of-mind purchases, IF:

• the item is unused,
• in the condition it was sold in, and
• is able to be resold at value.

We may offer an exchange or store credit in some cases, at our discretion and dependent on circumstance. This must be within 7 days of purchase.

 

Not eligible for return

For hygiene and safety reasons, we do not accept returns for:

• used items, or items not in original condition/packaging
• items that are opened where hygiene is a concern
• consumables and any product that cannot be resold for health/safety reasons.

 

How to request a return

We always prefer customers, whether purchasing online or in-store, visit us in-person to discuss, request or initiate returns and refunds, as some issues are better dealt with face-to-face.

Where this is not possible...

Email admin@highonchapel.com with:

• your order number (or proof of purchase),
• a brief description of the issue,
• a copy of the receipt/proof of payment or transfer, and
• photos/videos where relevant.

 

Return timeframe & processing

• Please contact us within 7 days of delivery (online orders) or 30 days of purchase (in-store).
• If approved, returns must be returned within 14 days.
• Refunds (where applicable) are issued to the original payment method after assessment and may take a few business days to appear.

 

Shipping costs

• If the return is due to our error or a fault, we’ll cover reasonable return postage.
• For discretionary exchanges/store credit (change of mind), return shipping is the customer’s responsibility.